Respectful communication
Treat people the way you'd like to be treated. Be polite in messages, on-site visits and in reviews. Discriminatory language, hate speech or threats are never acceptable.
Honest profiles
Use your real name, real photo and an accurate description of your skills and experience. Don't claim qualifications, insurance or verifications you don't have.
Genuine reviews
Reviews must reflect real jobs and your honest experience. Don't buy, swap, solicit or threaten reviews. We may remove reviews that breach this rule and suspend accounts that abuse the review system.
No scams or fraud
Sharing payment links, asking for bank transfers up-front, fake jobs, identity fraud or chargeback abuse will result in immediate removal. Always agree payment in person after a job is completed — Find A Hand chat blocks payment links for your safety.
No harassment
Repeated unwanted contact, sexual harassment, stalking, threats and intimidation are banned. Use the block button on any user's profile and report them to us.
No illegal services
Don't post or accept jobs that involve illegal activity, regulated work you aren't qualified to do (gas, electrical certification, asbestos, etc.), weapons, drugs, or anything that endangers others.
Reporting process
Use the Report link on any profile, job or message, or email complaints@findahand.co.uk. We acknowledge reports within 24 hours and investigate confidentially.
Enforcement actions
Depending on severity we may warn you, remove content, restrict features, suspend or permanently terminate your account. Serious or illegal behaviour will be referred to the police.