Trust built into every job

Helpers can submit government-issued ID for review. Once our team approves, an ID Verified badge appears on their profile.

• Confirms the person is who they say they are
• Reduces fraud and impersonation
• Customers can filter for verified Helpers in search

Pro Helpers can upload proof of public liability insurance. Once approved an Insured badge is displayed.

• Verified insurance is recommended for any in-home trade work
• Customers can ask to see policy details before booking
• The badge does not transfer liability to Find A Hand

Optional for Helpers who work in homes with children, vulnerable adults or pets. Submit a valid basic or enhanced DBS check and we'll display a DBS Checked badge.

• Meet at the property address listed on the job
• Tell someone you trust where you'll be
• Agree the scope and price clearly in the chat before starting
• Take before & after photos for both your records
• Never pay in advance for materials without seeing receipts

Warning signs to watch for:

• Anyone asking you to pay outside Find A Hand chat
• Requests for full payment up-front
• Pressure to share bank details, PayPal links or crypto addresses
• Profiles with no reviews offering unusually low prices

Report any of the above using the Report link on the profile or email complaints@findahand.co.uk.

1. Try to resolve it directly in chat first — most issues are misunderstandings
2. If you can't agree, contact complaints@findahand.co.uk with the job ID
3. We'll review messages, reviews and any evidence and make a recommendation within 7 days
4. For serious or illegal matters we'll cooperate with the police and trading standards

All users agree to our Community Guidelines. Breaches can lead to warnings, suspensions or permanent removal from the platform.